Vi88 Terms & Conditions – Complete Platform Usage Guidelines

1General Terms, Conditions & Definitions

Vi88 (referred to hereinafter as the "Platform" or "we") is an internationally licensed online Sports Betting and gaming platform. In these terms, "user" or "you" refers to any registered member.

These Terms & Conditions carry equal legal weight in both English and Bengali. In the event of any dispute, the English version shall be considered the authoritative text.

• This Platform operates under a Curaçao eGaming license.
• All services are provided on an "as is" basis.
• Vi88 reserves the right to suspend or permanently discontinue any service at any time.
• These Terms & Conditions are governed by the laws of Curaçao, and any disputes will be settled in its courts.

2Account Registration & Eligibility

The following conditions must be met to open an account on vi88. By registering, you confirm that all of these conditions apply to you.

• You must be 18 years of age or older at the time of account registration.
• Each individual may only register one account. Multiple accounts are strictly prohibited.
• You must provide accurate and complete information at the time of registration. Providing false information will result in account termination.
• Online betting must be legally permitted in your country of residence.
• You are solely responsible for keeping your account password and login credentials confidential.
• Operating an account on behalf of, or in the name of, another person is not permitted.

Vi88 reserves the right to verify any account's information. If additional documents are requested and not provided within the specified timeframe, the account may be temporarily suspended.

3Deposit & Payment Policy

Vi88 supports deposits via multiple payment methods. Each method has its own limits and processing times.

• Minimum deposit amount: BDT 300.
• Supported methods: bKash, Nagad, Rocket, Bank Transfer, USDT, and other cryptocurrencies.
• Deposits are generally instant — in most cases, funds are credited to your account within 5–15 minutes.
• Funds deposited must come from your own personal source.
• If money laundering or suspicious transactions are detected, vi88 is obligated to report them to the relevant authorities.
• Deposit fees generally do not apply, though the payment provider may charge their own fees.

4Withdrawal Policy

The withdrawal process on vi88 is straightforward and transparent. However, certain specific conditions must be met.

• Minimum withdrawal amount: BDT 500.
• KYC verification is mandatory.
• Withdrawals may only be made via the same method used for the original deposit.
• Processing time: typically 1–24 hours. In some cases, it may take up to 72 hours.
• Withdrawals will be held if the wagering requirements for an active bonus have not been met.
• Withdrawals may be suspended in cases of unusual or suspicious activity.

5Bonus & Promotion Terms

Vi88's bonus offers present exciting opportunities for users. However, each bonus comes with specific terms that must be followed.

• Welcome Bonus: up to 100% bonus on your first deposit (maximum cap applies).
• Wagering requirement: the bonus amount must typically be wagered 15–30 times.
• Wagering completion deadline: generally within 30 days of receiving the bonus.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• If bonus abuse or match betting is detected, the bonus and any associated winnings will be voided.
• Vi88 reserves the right to modify or cancel any bonus offer.

6Betting Rules

The following rules must be followed when placing bets on vi88. These rules apply to all bet types.

• Once a bet is confirmed, it cannot be changed or cancelled.
• The odds at the time the bet is accepted are final — any subsequent changes do not apply.
• If a bet is accepted at incorrect odds due to a technical error, vi88 reserves the right to void the bet.
• Bets may be placed under investigation in cases involving match-fixing or suspicious activity.
• If a disconnection occurs during live betting, the bet will still stand — vi88 bears no responsibility.
• Maximum bet amounts vary by market and event.

For Sports Betting, bets are generally refunded if a match is cancelled or abandoned. However, specific rules may apply to certain events, as noted on the betting page.

7Prohibited Activities

The following activities are strictly prohibited on vi88. Engaging in them will result in permanent account closure and, where applicable, legal action.

• Creating or operating multiple accounts.
• Registering with a false identity or using another person's information.
• Bonus system abuse or match betting.
• Use of hacking tools, viruses, or malicious software.
• Betting using automated bots or software.
• Money laundering or processing of illicit funds.
• Harassing or defrauding other users.
• Impersonating vi88 employees.

8Account Closure & Suspension

Vi88 may temporarily suspend or permanently close an account under the following circumstances.

• In the event of a breach of these Terms & Conditions.
• If KYC verification is not completed.
• If suspicious transactions or activity are detected.
• If your account has been inactive for an extended period (more than 12 months).
• At the user's own request (self-exclusion).

Users may also request to close their account at any time. In such cases, any legitimate funds remaining in the account will be returned, but bonus balances will be forfeited.

9Limitation of Liability

Vi88 strives to deliver the highest quality of service; however, the Platform is not liable for the following.

• Betting issues caused by loss of internet connection.
• Delays or errors caused by third-party payment providers.
• Service disruptions due to force majeure events (natural disasters, war, government directives).
• Account information compromised due to the user's own negligence.
• Any losses or financial difficulties arising from betting.

Vi88's maximum liability shall never exceed the amount of the user's most recent deposit. The user is solely responsible for any profits or losses arising from betting.

10Responsible Gaming

Vi88 believes betting is a form of entertainment — not a solution to financial problems. We are committed to the mental and financial well-being of our users.

• Set your own limits — configure deposit limits, betting limits, and session limits.
• You may use the self-exclusion feature to temporarily close your account for a set period.
• If you are struggling with betting, please seek professional support.
• It is the responsibility of parents and guardians to prevent minors from accessing the Platform.

11Dispute Resolution

For any dispute or complaint, please contact our customer support team first. Most issues are resolved within 48 hours.

• Step 1: Submit your complaint via live chat or email.
• Step 2: You will receive a formal response within 7 business days.
• Step 3: If you are still not satisfied, you may escalate your complaint to the licensing authority.
• Formal disputes will be settled under the laws of Curaçao.

Vi88 takes all complaints seriously and works to resolve them through a transparent process. Our goal is to ensure every user's satisfaction.

12Amendments & Enforceability of Terms

Vi88 reserves the right to amend these Terms & Conditions, in part or in full, at any time.

• For significant changes, a notice will be sent to your registered email address.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.
• The latest version of these Terms & Conditions will always be available on this page.